Group Sales Associate
Position Status: Part-Time, 20-25 hours per week
Compensation: $22 hourly
Reports to: Marketing Director
The Toledo Alliance for the Performing Arts (TAPA) is a collective consisting of the Toledo Symphony, Toledo Ballet, Toledo Jazz Orchestra, Toledo Symphony School of Music, and Toledo Symphony Youth Orchestras. TAPA strives to establish meaningful partnerships with individuals and organizations that fundamentally impact the cultural life of our region. As a vibrant and growing arts organization, TAPA empowers all in our region to experience the performing arts through concerts, recitals, education programs, community engagement and activation, private lessons, fully staged productions and more.
Position Overview
The Group Sales Associate is responsible for creating, maintaining, and fostering relationships with current and prospective audiences, school groups and other clients, developing new partnerships, and most importantly, managing and processing orders for large group reservations. Additionally, the Group Sales Associate will serve as a key member of the Box Office team, providing daily support and event coverage as needed.
Responsibilities and Duties
- Develop strategies to maximize sales, track leads, and increase revenue from large group sales.
- Provide outstanding customer and concierge service, managing groups from initial proposal to close-of-sale, order processing and payment collection.
- Allocate, print, and distribute group tickets.
- Plan, coordinate, and oversee auxiliary activities associated with group visits such as receptions, tours, meet and greet opportunities, etc.
- Assist patrons with all aspects of their ticketing needs.
- Provide pleasant, accurate, and expedient customer service for in-person and phone inquiries at the box office.
- Assist the Box Office manager with other duties as assigned.
Expectations
- Prompt response to all sales inquiries.
- Experience and proven success with outbound sales.
- Excellent written and oral communication skills.
- Proficiency with Microsoft Office products and willingness to learn accounting and ticketing software.
- Effective time management skills with the ability to prioritize.
- Work collaboratively with colleagues as an energetic and integral member of the team.
- Willingness to think creatively to streamline processes and/or establish new ones.
- Professionally represent the Toledo Alliance for the Performing Arts and its affiliated programs.
- Some nights and weekends are required.
To Apply:
To apply, send a resumé and cover letter to mfrisco@artstoledo.com. No phone calls please.
The Toledo Alliance for the Performing Arts is an equal opportunity employer and does not discriminate against any candidates or employees based on race, sex, age, creed, national origin, religion, disability, sexual orientation, gender identity, political affiliations, union activities, or any other characteristic protected by law.